The Claim Passenger Property form is a document designed for customers of American Airlines and US Airways to report lost, damaged, or delayed baggage. This form helps the airline trace and potentially recover the missing property while outlining necessary steps for the claim process. To initiate your claim, please fill out the form and submit it by clicking the button below.
The Claim Passenger Property form is a crucial document for travelers who have experienced issues with their luggage while flying with American Airlines or US Airways. This form serves as a formal means to report lost, damaged, or delayed baggage, allowing passengers to seek compensation for their inconveniences. Travelers must complete all sections of the form accurately and return it within 45 days of their travel date to ensure their claim is considered. Key components of the form include a detailed questionnaire that requires personal information, flight details, and specifics about the baggage in question. Passengers are also instructed to provide supporting documentation, such as airline ticket receipts and baggage claim checks, to substantiate their claims. Furthermore, the form outlines liability limitations for lost or damaged baggage, with specific amounts set for domestic and international travel. It is important for claimants to retain copies of all submitted documents for their records. Failure to provide complete information or to meet submission deadlines may result in denial of the claim. Overall, the Claim Passenger Property form is designed to facilitate the claims process and assist travelers in recovering their lost property.
Dear American Airlines/US Airways Customer,
Please accept our sincere apology for the mishandling of your property. We understand your concern and realize the inconvenience this causes. Once the form has been returned to us, we will intensify our tracing efforts with the goal of locating and returning your property.
Complete all areas of this form and return it to us no later than 45 days from the date of travel. Failure to return this completed form to us within the timeframe may result in the denial of your claim.
If your claim involves more than one piece of baggage, please itemize each bag and its contents separately. Failure to include the requested information may affect the processing of your claim.
Check list:
Airline ticket receipts
Baggage claim checks
Receipt(s) for excess value claimed
Receipt(s) for excess baggage charges paid
Receipt(s) for all items valued over $150.00
Clear and legible government issued photo identiication for each passenger making a claim
Damage claims: retain all damaged bags and/or contents until your claim has been resolved
Retain a copy of all documents submitted to the airline for your personal records
Once you have completed the form, please return it to us by mail or fax:
American Airlines, Inc.
US Airways
Central Baggage Service
Central Baggage
PO Box 619613 – MD 1322
4000 E Sky Harbor Blvd.
Dallas/Ft. Worth, TX 75261-9613
Phoenix, AZ 85034
Fax: 972-425-0714
Fax 480-693-2305
Email: PPQ1600@aa.com
Email: Baggage.Resolution@usairways.com
Liability Limitations:
Liability for loss, delay, or damage to baggage will be limited as follows:
Domestic Travel (wholly within the United States) - $3,400 per ticketed passenger.
Certain items are excluded from liability; see Contract of Carriage at AmericanAirlines.com or USAirways.com
International Travel (including domestic portions of international itineraries) are covered by the Montreal Convention – 1,131 SDRs
(Special Drawing Rights) per ticketed passenger
Thank you for your cooperation,
Your American Airlines Central Baggage Team
PASSENGER PROPERTY QUESTIONNAIRE
AAdvantage or US Dividend Account: ________________
Record Locator or File Reference Number: ________________
Type of Claim: (check all that apply)
Lost Luggage
Missing Contents
Damaged Luggage and/or Contents
Delay Expenses
Mr. First
Middle
Last Name
Phone Number
Mrs.
Ms.
Home:
Business:
Permanent Mailing
Number
Street
Apt.
Temporary Mailing
Address
City
State
Zip Code
Country
Postal Code
Email Address:
Employed by:
Occupation:
Your Complete Flight Itinerary
From
To
Airline
Flight Number
Travel Date
Have you, or any member of your household, had a previous baggage claim with AA/US or any other airline in the last 5 Years? Yes
No
If yes, list each airline, claimant name and dates (attach an additional page if necessary)
Airline(s) __________________________________________________ Name(s) __________________________________________________
Date(s) _______________________________________________________________________________________________________________
Information gathered on this form may be shared with other airlines, local, state and federal law enforcement agencies or private insurers.
Number of ticketed passengers
Number of passengers
Purpose of trip?
Length of stay?
traveling in your party:
claiming missing baggage:
Were you charged for excess
Yes No
Did you declare and pay for excess value: Yes
and/or overweight baggage:
Value declared: $
Have you received your baggage and are you missing contents only:
If yes, how many bags are missing contents?
Was airline notiied of loss immediately? Yes No
If yes, at what ofice?
By telephone
In person
If airline was not notiied within 4 hours, state the reason for the delay:
Where and when did you last see your baggage?
Has this loss been reported to another airline? Yes No
If yes, please provide name of airline and city where reported.
Certiication and Understanding
APPLICABLE IN USA ONLY. It is expressly understood and agreed by the claimant that the furnishing of this form and any assistance given by employees of American Airlines, Inc., are acts of courtesy and shall not constitute a waiver of any rights or an admission of liability by or on the part of American Airlines, Inc., its employees or agents. Any other information and/or documents relating to this statement which are required by American Airlines, Inc., will be furnished by claimant upon request and shall be considered part of this statement.
The United States Post Ofice has investigative jurisdiction under federal laws relating to sending false or fraudulent claims through the United States mail and any
such claims received by American Airlines, Inc., are reported to the United States Postal Authorities. Loss of baggage in interstate shipment or of articles from such baggage come within the purview of federal statutes relating to thefts from interstate shipment and, are therefore, subject to investigation by the Federal Bureau of
Investigation.
OP124 (Rev 11/2013) CPN 5689520
Complete Reverse Side
BAGGAGE AND CONTENT DESCRIPTION
NOTE: When more than one piece of baggage is lost, complete a separate baggage and content list for each missing bag.
Baggage routing:
Flight number(s) on claim check:
Airport checked from:
Airport checked to:
Baggage tag number(s):
Passenger ticket number(s):
Number of bags checked:
Number of bags received:
Baggage checked at: Curbside Ticket Counter Gate Other
Was baggage rechecked and new tags issued? Yes
If yes, at what airport?
Was baggage available at Customs? Yes
N/A
If yes, at what city?
Give details if the original routing was changed after starting your trip:
Was your property packed in a box? Yes
Was your property packed with an external cover? (example: golf bag) Yes No
Is the name on the bag(s) different from the passenger? If so, what name?
Please list any initials, marks, tags, ribbons, cords, tape or other exterior markings on your bag(s):
Bag Type
Material
Color(s)
Brand
Bag
Open/Close
Wheels
Retractable
Purchase
Cost of Bag
Dimensions
with Zipper
Handle
Date
Hard
Yes
Soft
No
Gender = M: Male F: Female
CH: Child
I: Infant (under 2 yrs)
Qty
Article/Item
Size
Gender
Description
Color
Brand Label
M,F,CH,I
Store
Purchased
Original
Cost
1
4
Shoes
12
M
White with blue stripes
Leather
Nike
Sears
Jan-13
$55.00
T-Shirts
L
Undershirts
White
Cotton
Hanes
JCP
$20.00
If additional space is needed, please attach a separate page. Be sure to include a complete description and cost for each item along with receipts for all items valued over $150.00.
TOTAL:
$
I do hereby warrant the foregoing statement and those on the accompanying forms to be accurate, complete and true. I hereby make a claim against American Airlines, Inc./US Airways, in the amount of $ ______ for a loss occurring on _______________
______________________________________________________
___________________________________________________
Claimant signature
Claimant signature*
*Signatures are required for each passenger claiming lost property. Parents may sign for their children under age 18.
After completing the Claim Passenger Property form, you will need to submit it to American Airlines or US Airways. Ensure that you send it within 45 days from your travel date to avoid any issues with your claim. Gather all necessary documentation and prepare for follow-up communication regarding the status of your claim.
What is the Claim Passenger Property form?
The Claim Passenger Property form is a document provided by American Airlines and US Airways for passengers who have experienced issues with their baggage, such as loss, damage, or missing contents. This form allows passengers to formally report their claims and provides the airline with the necessary information to trace and resolve the issue. Completing this form accurately is crucial for the processing of your claim.
How do I submit the Claim Passenger Property form?
You can submit the completed Claim Passenger Property form by mail or fax. The mailing address is American Airlines, Inc., US Airways Central Baggage Service, PO Box 619613 – MD 1322, Dallas/Ft. Worth, TX 75261-9613, or you can fax it to 972-425-0714 for American Airlines and 480-693-2305 for US Airways. Additionally, you have the option to email your claim to PPQ1600@aa.com or Baggage.Resolution@usairways.com.
What documents do I need to include with my claim?
When submitting your claim, you should include several key documents. These include your airline ticket receipts, baggage claim checks, receipts for any excess value claimed, and receipts for excess baggage charges paid. If you are claiming items valued over $150, provide receipts for those items as well. It's also essential to include a clear government-issued photo ID for each passenger making a claim.
What is the deadline for submitting the form?
The completed Claim Passenger Property form must be returned to the airline no later than 45 days from the date of travel. If the form is not submitted within this timeframe, your claim may be denied, so it is important to act promptly.
What happens after I submit my claim?
Once the airline receives your completed form, they will intensify their tracing efforts to locate and return your property. The airline will communicate with you regarding the status of your claim, and it may take some time for them to resolve the issue, depending on the circumstances surrounding your claim.
What if I have multiple pieces of luggage to claim?
If your claim involves more than one piece of baggage, you must itemize each bag and its contents separately on the form. This ensures that the airline can accurately process your claim for each individual item and avoid any confusion during the review process.
What are the liability limitations for lost or damaged baggage?
The liability for lost, delayed, or damaged baggage is limited to $3,400 per ticketed passenger for domestic travel within the United States. For international travel, coverage is provided under the Montreal Convention, which limits liability to 1,131 Special Drawing Rights (SDRs) per ticketed passenger. Certain items may be excluded from liability, so it is advisable to review the airline's Contract of Carriage for specific details.
What should I do if my claim involves damaged baggage?
If you are claiming damage to your baggage or its contents, it is important to retain all damaged items until your claim has been resolved. This allows the airline to assess the damage and determine the appropriate compensation. Additionally, be sure to document the damage thoroughly and include this information in your claim submission.
When filling out the Claim Passenger Property form, individuals often make several common mistakes that can hinder the processing of their claims. One frequent error is failing to complete all required sections of the form. Each area must be filled out clearly and accurately. Incomplete forms may lead to delays or even denial of the claim.
Another mistake is not returning the completed form within the specified timeframe. The instructions clearly state that the form must be submitted no later than 45 days from the date of travel. Missing this deadline can result in the automatic denial of the claim, regardless of its validity.
Many claimants also overlook the importance of itemizing each piece of baggage and its contents. If a claim involves multiple bags, it is essential to list each bag separately along with its items. Failing to do so can affect the processing of the claim and may result in lost items not being compensated.
Additionally, claimants often neglect to include necessary documentation. The checklist provided with the form outlines specific items that must be submitted, such as baggage claim checks and receipts for items valued over $150.00. Omitting these documents can significantly delay the claims process.
Another common issue is not providing clear and legible identification. Each passenger making a claim must submit a government-issued photo ID. If the ID is unclear or illegible, it may lead to complications in verifying the claim.
Claimants sometimes fail to retain all damaged bags and contents until the claim is resolved. This is particularly important for damage claims, as airlines may require inspection of the items before processing the claim. Disposing of damaged items prematurely can jeopardize the claim.
Some individuals also forget to provide a detailed flight itinerary. The form requires specific information about the flight, including the airline, flight number, and travel dates. Missing this information can lead to confusion and delays in processing the claim.
Finally, claimants may not fully understand the implications of the certification and understanding section of the form. It is crucial to read this section carefully, as it outlines the terms and conditions related to the claim. Misunderstanding these terms can lead to complications down the line.
When filing a claim for lost or damaged baggage, it's important to gather all necessary documents to support your case. Along with the Claim Passenger Property form, several other forms and documents can help streamline the process. Here’s a list of commonly used documents:
Having these documents ready can help ensure your claim is processed efficiently. Remember, the more thorough your submission, the better your chances of a successful resolution.
The Claim Passenger Property form serves an important purpose for travelers who have experienced issues with their baggage. It is similar to several other documents that facilitate the claims process. Here are four documents that share similarities with the Claim Passenger Property form:
When filling out the Claim Passenger Property form, it is important to follow certain guidelines to ensure a smooth process. Below is a list of things you should and shouldn't do.
By adhering to these guidelines, you can help facilitate the resolution of your claim and minimize any further inconvenience. Your understanding and cooperation are greatly appreciated.
Many travelers have misunderstandings about the Claim Passenger Property form. Here are six common misconceptions, along with clarifications for each:
Understanding these misconceptions can help you navigate the claims process more effectively. Make sure to follow the guidelines closely to avoid unnecessary delays or denials.
When filling out and using the Claim Passenger Property form, keep the following key takeaways in mind: